Refund Policies


We generally do not offer tangible products. The majority of our website will always consist of intangible products and services. However, you can find both policies below:

Tangible Product Policy

Intangible Product & Service Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: P.O. BOX 12 NEWTON FALLS Ohio US 44444.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: P.O. BOX 12 Rd NEWTON FALLS Ohio US 44444

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Web design, WordPress, redesign, ecommerce, maintenance, bespoke packages, addons, marketing and seo services, graphics and any form of print design are non-refundable after service has begun on the website, the design of the website or the graphic or print item. Deposits paid are non-refundable on all services, plans and packages as well, if we have begun the work.

Contact us PRIOR to requesting a refund from your credit card provider or financial institution to see if we have started the work yet. Night Owls Collective is not responsible for any charges incurred by your bank or financial institution due to refunds in any form.

Generally in most situations, you have 3 days after your purchase before we will begin working on the website or print material. This does not apply to rush services.

Web hosting, maintenance plans or any other monthly or annual plan with recurring billing can be canceled at any time. However, if there is a past due balance on your account, the amount due will still be deducted from the method of payment you have on file with us. At that time and if your account balance is current, we will cancel your subscription, monthly or annual service and you will no longer be billed.

Hour blocks are non-refundable, they do not expire though and unused blocks roll over to the next month.

Domain name registrations and renewals are through third-parties and non-refundable.

You must contact us at to request a refund and see if service work has begun or a refund will not be considered at all. You are also encouraged to call us at 330.532.0240 or 1.800.423.5218 with any questions.

We understand circumstances happen and/or you may change your mind. We will do our best to work with you to provide a refund whenever possible. Your satisfaction is important to us. So please, contact us and inquire about your refund before requesting a reversal or cancellation through your credit card, bank or financial institution.


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